Support

Answers to common questions. Can't find what you need? Reach out below.

Where do I find my license key?

Your license key was sent to the email you used at purchase. If you can't find it, contact us with your order details and we'll look it up.

How many devices can I activate?

This depends on your license. Each license has an activation limit; once reached, deactivate an old device before adding a new one by contacting support.

How do updates work?

Kigern checks for new versions automatically and lets you know when one is available. You can also grab the latest installer any time from the download page.

I'm having trouble installing or activating.

Contact us with your operating system, the error message you're seeing, and your license key (the first few characters are enough) so we can help quickly.

Still stuck?

Email support@kigern.com and we'll get back to you.